Reset or Change your Password (eduPass/education.vic.gov.au credentials)
Manage your eduPass password via the self-service options:
- Reset my password if you have forgotten your password
- Change my password via My Account
- Set-up security questions and answers via My Account.
eduMail Password Rules
The Department has set the following password rules on all staff with an employee ID:
| Minimum Password length | 7 |
| Maximum Password length | 32 |
|
Must be a complex password |
Yes |
| Time period a user must keep a new password before changing it | 1 day |
| Time period a password can be used before it must be changed | 126 days |
| User receives a warning message before password expires | Via email, 14 days before |
| When old password can be reused | After 8 new passwords |
| When an initial password expires if not used | After 30 days |
| When a reset (temporary) password expires if not used | After 10 days |
| Number of consecutive failed login attempts for the account to become locked | 10 attempts |
| Number of minutes a locked account remains locked before it is unlocked automatically | 30 minutes |
eduMail Help (Department contacts)
If school technicians are unavailable and you need help logging into your eduMail account (for example during the holidays):
- Log a call with the department's Service Portal
- Contact the service desk via 1800 641 943 or servicedesk@education.vic.gov.au
Account limits
eduMail accounts are created with a predefined mailbox quota. You will receive an automated email message to alert you when you are approaching mailbox threshold. The total amount varies dependant on position.
If you ignore these messages and your mailbox reaches threshold, the eduMail service will prevent you from sending and receiving emails and will only restore services when you reduce size of your mailbox.
There is a 20MB limit for both sending and receiving emails with attachments. This limitation is in place to efficiently manage and maintain the eduMail service.
If you need to send a document that is larger than 20MB, there are alternative methods you can use. These include:
- sharing the files, documents, photos over the network (through a shared drive or SharePoint) and providing staff with link to document
- compressing the file using a program such as WinZip
- splitting up the file into multiple smaller portions and email separately
- converting the attachment/s to PDF (portable document files)